Contact Us

Panda Flair Official

Welcome to the official Panda Flair store. Below you’ll find key information about our customer service, shipping, returns, and more.

Customer Promise

We care about your shopping experience.

If you have any issues, please contact us first — we will help resolve them fairly and quickly.

+86 13484068688

Email:ybyb_zh@pandaflair.com

For any questions, assistance, or support, please send us an email.

We will do our best to assist you as quickly as possible.

Email: ybyb_zh@pandaflair.com

Service Time: Monday – Friday

Response Time: We reply to all emails within **24 business hours.**

Emails received on weekends or holidays will be answered on the next business day.

Shipping & Delivery

Order Processing & Shipping Time

-All orders are processed and shipped within **1–3 business days** after payment is confirmed.

-Once shipped, you will receive a shipping confirmation email with your tracking number.

Shipping Time to the United States

Shipped from Yiwu, Zhejiang, China.

-Standard Shipping: **10–18 business days**

Most packages arrive within 2 weeks.

During busy seasons (holidays, sales), delivery may take a little longer.

We always do our best to get your order to you as fast as possible.

Return & Refund Policy

Return Period

You may apply for a return within **30 calendar days** of receiving your package.

Items must be **unused, in original packaging, with all tags attached**.

Who Pays for Return Shipping?

We cover return shipping if:

-The item is defective, damaged, or has quality issues.

-We sent the wrong item, size, or color.

You are responsible for return shipping if:

-You changed your mind (e.g.,don’t like the style/color/fit).

-You ordered the wrong size or color.

-The return is initiated outside the 30-day return window.

Promotion & Refund Rules

Important Notice for All Promotional Orders
All promotions have special rules for refunds.

1. $29.9+ Free Shipping
If your order qualified for free shipping because the total was over $29.9,
and you return items so the remaining total falls below $29.9,
the original shipping cost will be deducted from your refund.

2. First Order 25% Off
Refunds will be issued based on the **actual amount you paid** after discount.
The discount portion is non-refundable.

3. 40% Off + Free Shipping (Orders over $89)
If your order was eligible for the $89 promotion (40% off + free shipping),
and you return items so the remaining total falls below $89.7,
the discount benefit and original shipping cost will be deducted from your refund.

What Our Customers Are Saying

Innovation

We don’t follow trends—we create them. Every stitch, every print, is a love letter to the best of streetwear. We keep the scene moving forward.

Excellence

We never settle for “good enough.” From fabric selection to final stitch, we only choose pieces that stand the test of time and the test of the streets.

Results