General Policy
All sales on Panda Flair are final. We do not accept returns, exchanges, or refunds for change of mind, size issues, or style preferences.
Eligibility for Refunds/Exchanges
We only offer refunds or exchanges if your order meets ONE of the following:
- The product is defective (broken zippers, torn fabric, missing parts, etc.)
- The product is damaged during shipping
- We shipped the wrong item, size, or color
How to Request a Refund or Exchange
To make a request:
- Contact us at ybyb_zh@pandafair.com within 7 days of delivery.
- Provide your order number and clear photos or videos of the issue.
- Our team will reply within 2 business days with instructions.
Refund Process
Approved refunds will be processed to your original payment method within 14 business days.
Shipping fees are non-refundable unless the error is caused by Panda Flair.
We do not provide cash refunds or store credit.
Return Shipping
If approved, we will provide a return label for defective, damaged, or wrong items.
Items must be returned in original, unused condition.
Items returned without approval will not be processed.
Exceptions
Customized or personalized items are non-returnable and non-refundable.
Sale items are only eligible for refund if defective.
Contact Us
If you have questions about this policy, contact us at:
Email: ybyb_zh@pandafair.com
Address: Yiwu Huaichuan Cultural Creativity Co., Ltd., Yiwu City, Zhejiang Province, China