Refund & Returns Policy
We want you to be completely satisfied with your purchase. Please read our policy below carefully to understand how we handle returns and refunds.
General Policy
All sales on Panda Flair are final. We do not accept returns, exchanges, or refunds for change of mind, size issues, or style preferences.
Eligibility for Refunds/Exchanges
We only offer refunds or exchanges if your order meets ONE of the following conditions:
- The product is defective (e.g., broken zippers, torn fabric, missing parts).
- The product was damaged during shipping.
- We shipped the wrong item, size, or color.
How to Request a Refund or Exchange
To make a request, please follow these steps:
- Contact us at mailto：ybyb_zh@pandaflair.comwithin 7 days of delivery.
- Provide your order number and clear photos or videos of the issue.
- Our team will reply within 2 business days with further instructions.
Refund Process
- Approved refunds will be processed to your original payment method within 14 business days.
- Shipping fees are non-refundable unless the error was caused by Panda Flair.
- We do not provide cash refunds or store credit.
Return Shipping
- If approved, we will provide a return label for defective, damaged, or incorrect items.
- Items must be returned in their original, unused condition.
- Items returned without prior approval will not be processed.
Exceptions
- Customized or personalized items are non-returnable and non-refundable.
- Sale items are only eligible for refund if they are defective.
Contact Us
If you have questions about this policy, please contact us at:
- Email: mailto：ybyb_zh@pandaflair.com
- Address: Yiwu Huaichuan Cultural Creativity Co., Ltd., Yiwu City, Zhejiang Province, China