Customer Promise
We care about your shopping experience.
If you have any issues, please contact us first — we will help resolve
them fairly and quickly.
+86 13484068688
Email: ybyb_zh@pandafair.com
Contact Us
Text: Got questions? We’ve got answers. For any inquiries regarding orders, sizing, or general support, please reach out to us. We are committed to assisting you as quickly as possible.
Email: ybyb_zh@pandaflair.com
Support Hours: Monday – Friday
Response Time: We aim to reply to all emails within 24 business hours. Emails received on weekends or holidays will be answered on the next business day.
Shipping & Delivery
Order Processing & Shipping Time All orders are processed and shipped within 1-3 business days after payment is confirmed. Once shipped, you will receive a shipping confirmation email with your tracking number.
Shipping to the United States Shipped from Yiwu, Zhejiang, China. Standard Shipping: 10-18 business days. Most packages arrive within 2 weeks. Delivery may take slightly longer during busy seasons, holidays, or sales events.
Tracking Your Order Once your order has shipped, you will receive an email notification with your tracking number. You can use this number to check the status of your delivery.
Questions? If you have any questions regarding your shipment, please contact us at ybyb_zh@pandaflair.com.
Return & Refund Policy
Return Eligibility You may apply for a return within 30 calendar days of receiving your package. To be eligible for a return, items must be unused, in their original packaging, and with all tags attached.
Return Shipping Costs We cover return shipping costs if:
The item is defective, damaged, or has quality issues.
We shipped the incorrect item, size, or color.
You are responsible for return shipping costs if:
You changed your mind (e.g., do not like the style, color, or fit).
You ordered the wrong size or color.
The return is initiated outside the 30-day return window.
Refund Process Once we receive and inspect your returned item, we will notify you of the refund status. If approved, your refund will be processed to your original payment method within 5-10 business days.
Promotion & Refund Rules
General Notice Promotional offers are subject to specific return conditions. Refunds for discounted orders will be adjusted to reflect the terms of the promotion.
1. Free Shipping ($29.9+) Free shipping applies to orders totaling 29.9ormore.Ifapartialreturnreducestheordersubtotalbelow 29.9, the standard shipping fee will be deducted from your refund.
2. First Order Discount (25% Off) Refunds will be issued based on the actual amount paid. The discount value is non-refundable.
3. Tiered Promotion (40% Off + Free Shipping) This offer applies to orders exceeding $89. If a return reduces the order value below the qualifying threshold, the discount benefit and shipping costs will be deducted from your refund.